Head of Customer Success

Job title: Head of Customer Success
Job type: Permanent
Emp type: Full-time
Industry: Sales
Expertise: IT & Telecoms Software Development
Salary type: Annual
Salary: Negotiable
Location: Ireland
Job published: 27/05/2024
Job ID: 53107239

Job Description

GemPool is an IT-specialised recruitment agency offering top IT jobs to software professionals around Ireland.

GemPool is currently working with a client that is looking to add a Head of Customer Success to their team.
This client aims to help organizations strengthen their cybersecurity defenses, comply with regulatory requirements, and reduce the risk of data breaches, taking a tailored approach to each client to address the human element of cybersecurity by focusing on employee awareness.


  • 3+ years of experience as Head of Customer Success
  • Degree in business management or equivalent
  • Experience leading customer success teams, especially in a SaaS environment


  • Lead a team of CSM's
  • Deliver a change in customer post-sales experience to drive rapid sales value
  • Execute a talent management program
  • Create and deliver a contract of roadmap to customers
  • Manage an efficient renewal process.

if you are interested in this role or perhaps any other IT jobs we have advertised feel free to apply.

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