Senior Operations Engineer

Job title: Senior Operations Engineer
Job type: Contract
Emp type: Full-time
Industry: IT
Expertise: IT & Telecoms
Salary type: daily
Salary: Negotiable
Location: Ireland
Job published: 01/04/2021
Job ID: 36943746

Job Description

GemPool's client is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. They help businesses harness unrelenting technological change to successfully deliver innovations that will help them gain a competitive advantage and improve the everyday lives of people around the globe. They offer unique access to industry-specific expertise and best practice in consultancy and business agility, product design, production and in-service support, as well as continuous quality.

Job Responsibilities
  • Monitor and manage Day to day operations for our clients
  • Ensure Incidents and events are handled appropriately to Service level objectives
  • Provide timely technical support, investigation and root cause analysis
  • Work with software teams to resolve reported issues
  • Maintain and manage maintenance schedules - daily, weekly, monthly and annual as required
  • Track and escalate issues
  • Maintain playbooks and known error repositories for clients
  • Create and update documentation
  • Improve service offerings for clients
  • Develop tools to improve incident response times
  • Customer engagement - Liaise daily/weekly with customer – as subject matter expert you will be able guide/mentor them in choosing the optimum solution
  • Collaborate with cross-functional teams to define and ship fixes
  • Ensure the best possible performance and responsiveness of applications deployed 

Job Requirements
  • BS/MS degree in Computer Science, Engineering or a related subject
  • A minimum of 5+ years’ experience working in telecom or It operations and cloud environment. AWS preferred but not essential.
  • Strong working knowledge of unix, SQL and at least one scripting language such as javascript
  • Strong knowledge of SOAP & REST, and practical experience working with Postman and SoapUI applications. Understanding of both JSON and XML data payloads
  • Assist with the execution of defined manual operations, via command line or application interface
  • Knowledge on ITIL incident, problem and chanage management practices
  • Client-facing skills
  • Strong Analytical and problem solving skills
  • People management skills - introducing and building ways in which people can learn from each other, encouraging mentoring and the transfer of knowledge by designing and delivering learning interventions
  • Team work and emotional intelligence
  • Good self-management – continuous performance is both an objective and a mind-set
  • Has an innovative approach – a bold thinker and doer, matching creativity with vigilance
  • High value on openness and transparency

If interested call Cathal on 01 901 7820 or email your CV to

Apply Now

Upload Word doc or PDF
Upload Word doc or PDF

Recruitment Consultant


Cathal McAliskey