Job Description

Technical Support Analyst

GemPool Recruitment are working with a company in the mobility industry who are based in North Dublin who are looking for a Technical Support Analyst to join their team. As a member of the support team your role will be to provide a comprehensive support service to a wide range of customers. This service includes duties such as ensuring that all issues that customers raise to the support desk are investigated in full and resolved within a timely manner. As well as this you will be responsible for locating potential bugs that are reported by customers and developing solutions to these where possible.

Responsibilities

Provide a consistent and professional service which supports the delivery of business plans.
Work collaboratively as a member of the Technical Support Team to ensure the needs of the customers are always put first.
Contribute to positive change, supporting new ways of working within the team, including supporting work outside of your own functional area and/or team.
Contribute ideas and suggestions to enhance service delivery and customer experience.
Demonstrate a commitment to on-going personal development.
Ensure the appropriate escalation of issues and areas of concern to the relevant manager.
Out of Hours emergency support as part of a structured on/off Rota system.

Requirements

Basic understanding of PHP, MySQL and HTML5.
Basic understanding of Data Connectivity, Networking and IT.
Understanding of Linux via a CLI.
Excellent communication skills, both verbally & written including high standards of literacy.
Proven problem-solving skills.
Experience working within a customer service/care role.
Ability to receive feedback and criticism, then apply this constructively to your personal development.
Ability to work independently, and within a team structure.


If you feel this role is the right one for you apply here or email your CV to sarah.cotter@gempool.ie