Head of Customer Success

Job Description

GemPool is an IT-specialised recruitment agency offering top IT jobs to software professionals around Ireland.

GemPool is currently working with a client that is looking to add a Head of Customer Success to their team.
This client aims to help organizations strengthen their cybersecurity defenses, comply with regulatory requirements, and reduce the risk of data breaches, taking a tailored approach to each client to address the human element of cybersecurity by focusing on employee awareness.

Requirements:

• 3+ years of experience as Head of Customer Success
• Degree in business management or equivalent
• Experience leading customer success teams, especially in a SaaS environment

Responsibilities:

• Lead a team of CSM's
• Deliver a change in customer post-sales experience to drive rapid sales value
• Execute a talent management program
• Create and deliver a contract of roadmap to customers
• Manage an efficient renewal process.

if you are interested in this role or perhaps any other IT jobs we have advertised feel free to apply.