GemPool are a tech specialist recruitment agency. Our client is a global consulting, engineering, and technology company that helps businesses accelerate innovation and deliver complex digital transformation projects.
We're looking for a Technical Account Manager to play a senior leadership role, acting as the key interface between the company and its clients. Reporting directly to the Director of Delivery & Operations, you'll be instrumental in shaping delivery strategies, building long-term client relationships, and driving commercial growth.
Are you a commercially savvy, strategic leader with a passion for technology and service excellence? Apply now to join this dynamic consulting and digital transformation business that partners with some of the world's most innovative companies to deliver cutting-edge solutions across software development, QA, project management, and business analysis.
What You’ll Be Doing
Client Engagement & Strategic Management
Serve as a trusted advisor to senior stakeholders, including C-suite clients
Drive strategic partnerships, lead review meetings, and ensure client satisfaction
Manage risks, resolve challenges, and continuously improve service quality
Technical Delivery Oversight
Oversee complex, multi-service line programmes (PM, BA, Dev, QA)
Collaborate on enterprise-level planning and delivery strategies
Promote continuous improvement across teams and client engagements
People & Resource Leadership
Lead cross-functional teams across onshore, offshore, and nearshore models
Partner with HR and Resource Management on planning, staffing, and development
Support consultant growth, engagement, and rotation planning
Commercial & Contractual Influence
Identify and convert growth opportunities within existing accounts
Drive proposal creation and RFP responses in collaboration with sales
Ensure contracts align with legal, commercial, and client expectations
What You Bring
15+ years in client delivery, account management, or consulting leadership
Proven success managing complex programmes and enterprise client relationships
Strategic thinker with a sharp commercial mindset and strong influencing skills
Comfortable operating in matrixed environments and leading diverse teams
Deep understanding of consultancy services, delivery operations, and legal frameworks
Experience in the Retail sector is an advantage
What’s in It for You
Competitive salary and a comprehensive benefits package
Hybrid working with a supportive, inclusive company culture
Opportunities to work on impactful, forward-thinking projects
Access to an in-house learning academy with accredited training paths
Family-friendly policies, enhanced leave, wellness supports, social events, and more
For more information on this position of IT contracting contact cathal.mcaliskey@gempool.ie
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