Incident Manager

Job Title:	Incident Manager
Job ID:	58467557
Job published:	Thursday November 13, 2025
Job Type:	Contract
Employment type:	Full-time
Industry:	IT New Media and Internet Telecommunications
Expertise:	Data Center Infrastructure IT & Telecoms Security & Systems Support (Application Technical) Technical)
Salary Type:	annual
Location:	Ireland

Job Description

Support Engineer III – OpsTech Command Center (OCC)
Location: Dublin 4, Ireland
Contract: 6 months
Salary: 60k to 65k DOE

We’re seeking a Support Engineer III to join the OpsTech Solutions Command Center (OCC) team. This role suits a technically skilled professional who excels in incident management, problem solving, and driving operational improvements across global systems.

Key Responsibilities

• Lead and manage high-severity incident response calls, ensuring timely triage and resolution for global technical issues.
• Direct and coordinate engineering teams during critical events to restore service quickly and efficiently.
• Conduct root cause investigations and implement preventive actions to reduce future risks.
• Serve as an escalation point and liaison between Field Operations and Field IT.
• Identify and execute process improvements that enhance operational reliability and efficiency.
• Communicate clearly and effectively across technical and non-technical teams at all management levels.
• Collaborate with global support and software engineering teams to maintain system health and availability.

Basic Qualifications

• 2+ years of Global Incident Management experience.
• 2+ years of Problem Management experience.
• 3+ years in a network-focused technical role, working with IP routing protocols in large-scale data center or WAN environments.
• Experience supporting Field IT and Operations teams in incident resolution and root cause analysis.
• Strong communication and stakeholder management skills.
• Familiarity with ticketing systems and workflow integration.
• Technical expertise in one or more of the following:
• Networking
• Linux or Microsoft system administration
• Cisco network configuration and management
• Some scripting experience or willingness to learn (Python, Perl, or Shell).
• Excellent analytical and problem-solving skills with high attention to detail.
• Ability to perform effectively in a fast-moving, global environment.
• Experience in virtualized enterprise networking.

Preferred Qualifications

• 5+ years in Global Incident and Problem Management roles.
• 5+ years in network operations within large-scale data centers or WAN environments.
• Strong ownership of IT infrastructure and deep understanding of root cause analysis.
• Proven experience with high-severity triage, escalation, and issue management.
• Thorough understanding of networking and security technologies, including:
• TCP/IP, OSPF/IS-IS, BGP, MPLS, Load Balancing, Firewalls, ACLs, DNS, DHCP, IPAM, LDAP, NFS
• Experience with major vendor platforms (Cisco, Juniper).
• Strong scripting skills (Python, Perl, or Shell).
• Excellent analytical ability, technical acumen, and project management capability.