Senior Operations Engineer

Job title: Senior Operations Engineer
Job type: Contract
Emp type: Full-time
Industry: IT
Expertise: IT & Telecoms
Salary type: daily
Salary: Negotiable
Location: Ireland
Job published: 21/02/2021
Job ID: 36513166

Job Description

GemPool's client is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. They help businesses harness unrelenting technological change to successfully deliver innovations that will help them gain a competitive advantage and improve the everyday lives of people around the globe. They offer unique access to industry-specific expertise and best practice in consultancy and business agility, product design, production and in-service support, as well as continuous quality.


Job Responsibilities
  • Monitor and manage Day to day operations for our clients
  • Ensure Incidents and events are handled appropriately to Service level objectives
  • Provide timely technical support, investigation and root cause analysis
  • Work with software teams to resolve reported issues
  • Maintain and manage maintenance schedules - daily, weekly, monthly and annual as required
  • Track and escalate issues
  • Maintain playbooks and known error repositories for clients
  • Create and update documentation
  • Improve service offerings for clients
  • Develop tools to improve incident response times
  • Customer engagement - Liaise daily/weekly with customer – as subject matter expert you will be able guide/mentor them in choosing the optimum solution
  • Collaborate with cross-functional teams to define and ship fixes
  • Ensure the best possible performance and responsiveness of applications deployed 

Job Requirements
  • BS/MS degree in Computer Science, Engineering or a related subject
  • A minimum of 5+ years’ experience working in telecom or It operations and cloud environment. AWS preferred but not essential.
  • Strong working knowledge of unix, SQL and at least one scripting language such as javascript
  • Strong knowledge of SOAP & REST, and practical experience working with Postman and SoapUI applications. Understanding of both JSON and XML data payloads
  • Assist with the execution of defined manual operations, via command line or application interface
  • Knowledge on ITIL incident, problem and chanage management practices
  • Client-facing skills
  • Strong Analytical and problem solving skills
  • People management skills - introducing and building ways in which people can learn from each other, encouraging mentoring and the transfer of knowledge by designing and delivering learning interventions
  • Team work and emotional intelligence
  • Good self-management – continuous performance is both an objective and a mind-set
  • Has an innovative approach – a bold thinker and doer, matching creativity with vigilance
  • High value on openness and transparency

If interested call Cathal on 01 901 7820 or email your CV to cathal.mcaliskey@gempool.ie

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Recruitment Consultant

36513166

Cathal McAliskey
cathal.mcaliskey@gempool.ie