Call Control Manager

Job title: Call Control Manager
Job type: Permanent
Emp type: Full-time
Industry: Sales
Expertise: Support (Application Technical) Executive Management IT & Telecoms
Salary type: Annual
Salary: Negotiable
Location: Ireland
Job published: 16/10/2020
Job ID: 35487828

Job Description

Call Control Manager

GemPool are working with a innovative and growing Software company based in the West of Dublin. They have been providing computer software, hardware & support for over 25 years.

This role is for someone who can come in and assess all calls coming in, analyse them, and categorise them. The single aim is to improve the quality of the support service delivery.

This person will also line manager other resources within Support to ensure they are performing well.



  • Bachelor’s Degree in business managementfinance, or marketing.
  • 5+ Years’ Experience Managing teams.
  • Call Centre and Support experience. 
  • Experience in assessing, analysing, and categorising calls.
  • Fluent English a must.
  • Financial services background would be a plus.

If you feel this is the right fit for you, apply here or email your CV to

Apply Now

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