IT Service Delivery Lead

Job Description

GemPool is an IT recruitment agency in Dublin and we are working with a client who are the world’s largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency.They are looking for an IT Service Delivery Lead to join their amazing team!

This job is Hybrid ( 1 day a week in office) with a very flexible approach. If you would like a confidential conversation please call Tanisha Barkakaty on +353 1 905 2946.

Job Responsibilities

• Accountable for Technology client engagement on behalf of the company in Ireland and UK
• Maintain relationships with key IT contacts and business leaders to ensure effective communication and delivery of the highest standard of service to their end clients
• Accountable to the business in Ireland and the UK for IT Service Delivery in support of the business goals and objectives
• Manage communication with their Irish clients on behalf of the IT group for core disciplines including Incident, Problem, Change and Release Management
• Deliver management information through regular reporting and service review meetings as well as identify opportunities for service improvement and respond to client feedback
• Actively work with IT peers to promote client focus and deliver an exceptional customer experience
• Support requests for client oversight and due diligence
• Partner with IT and Business leaders to define and maintain standards and working practices while  acting as an escalation point for issues impacting the company
• Share updates on IT Initiatives and support delivery of the IT strategy within the business 
• Partner with the business in the development of the business strategy for  Ireland and UK

Required Experience

• Proven Client Relationship Management and/or IT Service Management experience is a must
• Proven ability to work across organizational boundaries to deliver for the business and their clients  
• Knowledge of technology best practices and standards along with  strong communication skills like ability to translate complex technical information into digestible updates for clients and stakeholders  is highly desirable
• Skills in problem solving and logical thinking and ability to work in a fast-paced environment 
• Experience in the Financial Services IT environment  is desirable as well